Transaction Process

Transactions are defined as either New Investments or Maturities. Transactions can be input anywhere, anytime via any device.

When you login you will first be taken to the Dashboard screen in your portal.

To add a New Investment

  1. Click on the Investments heading on the menu bar on your Dashboard.
  2. Click on Add Investment.
  3. You input the amount, term and interest frequency and click the Search button. This will bring up a table showing rates being offered by all our bank providers based on the search criteria that you input.
  4. Click on the rate you want.

That’s it. You’re done!

You will automatically be notified that we have received your transaction instruction. Providing the transaction instructions does not indicate that a transaction has been successfully completed.

We will provide a Transaction Confirmation when the bank has confirmed that the transaction has been completed. The bank confirmation will also be available in your portal. Until a transaction is confirmed by the bank it will appear in your portal as pending. If we encounter any issues we will contact you to discuss.

Maturity Instructions

You will receive a maturity notification email approximately 2 weeks prior to a maturity. You can also see maturing deposits via your portal. To submit a maturity instruction:

  1. Click on the Maturity Instructions heading on the menu bar on your Dashboard.
  2. You select whether you want to redeem or reinvest the maturing deposit.
    1. If you select Redeem, the maturing deposit will be repaid to your Linked Bank Account.
    2. If you select Reinvest, the maturing deposit is treated like a New Investment.
  3. You input the amount, term and interest frequency and click the Search button. This will bring up a table showing rates being offered by all our bank providers based on the search criteria that you input.
  4. Click on the rate you want.

That’s it. You’re done!

Note: When submitting maturity instructions you also have the option to only reinvest part of your maturing deposit or add to your deposit.

Bank Processing Times

Generally speaking if we receive a transaction instruction by midday AEST it will be processed by the bank on the day. However, there can be delays. As a result, the rates quoted are indicative only as they may have changed, although they don’t change that often.

If a rate does change in between the time you submit your transaction instruction and it is processed by the bank we will contact you to determine if you want to proceed.

The start date of your deposit will be the day the bank receives the funds. If there have been delays in processing the transaction this means the start date will be after the date you submitted the transaction. This will be shown in the transaction details in your portal and the bank confirmation. You will start to earn interest on your deposit the day the bank receives the funds.

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