Transactions are defined as either New Investments or Maturities. Transactions can be input anywhere, anytime via any device.
To add a New Investment
- Click on the Investments heading on the menu bar on your Dashboard.
- Click on Add Investment.
- You input the amount, term and interest frequency and click the Search button. This will bring up a table showing rates being offered by all our bank providers based on the search criteria that you input.
- Click on the rate you want.
That’s it. You’re done!
You will automatically be notified that we have received your transaction instruction. Providing the transaction instructions does not indicate that a transaction has been successfully completed.
We will provide a Transaction Confirmation when the bank has confirmed that the transaction has been completed. The bank confirmation will also be available in your portal. Until a transaction is confirmed by the bank it will appear in your portal as pending. If we encounter any issues we will contact you to discuss.
Maturity Instructions
You will receive a maturity notification email approximately 2 weeks prior to a maturity. You can also see maturing deposits via your portal. To submit a maturity instruction:
- Click on the Maturity Instructions heading on the menu bar on your Dashboard.
- You select whether you want to redeem or reinvest the maturing deposit.
- If you select Redeem, the maturing deposit will be repaid to your Linked Bank Account.
- If you select Reinvest, the maturing deposit is treated like a New Investment.
- You input the amount, term and interest frequency and click the Search button. This will bring up a table showing rates being offered by all our bank providers based on the search criteria that you input.
- Click on the rate you want.
That’s it. You’re done!
Note: When submitting maturity instructions you also have the option to only reinvest part of your maturing deposit or add to your deposit.
Bank Processing Times
Bank processing times differ between banks and are subject to change. Click here to see the current indicative processing times for our partner banks.
When reinvesting with the same bank it will be processed the same day*. Opening a new account with a bank for the first time will usually take longer. Generally speaking, the more complex the entity type, the longer it will take the bank to process. For example, opening an account in the name of an individual will usually be processed quicker than for a company.
As a result, the rates quoted are indicative only as they may have changed.
If a rate does change in between the time you submit your transaction instruction and it is processed by the bank we will contact you to determine if you want to proceed.
The start date of your deposit will be the day the bank receives the funds. If there have been delays in processing the transaction this means the start date will be after the date you submitted the transaction. This will be shown in the transaction details in your portal and the bank confirmation. You will start to earn interest on your deposit the day the bank receives the funds.
